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  • 1. How long does it take to process an order before shipping?
    A. Order processing typically takes 5-7 business days. Delivery times vary by destination.
  • 2. What shipping methods are available?
    A. We offer standard, expedited, and express shipping options. Specific carriers may include authentic and reputed logistic service provider.
  • 3. Do you offer international shipping?
    A. Yes, we ship to most countries worldwide. Delivery times vary by destination.
  • 4. How can I track my order?
    A. Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.
  • 5. Can I change my shipping address after placing an order?
    A. You can contact our customer service to change the shipping address within 24 hours.
  • 6. What is your return policy?
    A. We offer a 14-days return policy. If you are not satisfied with your purchase, you can return it within 14 days for a full refund(only including item cost) or exchange, provided the item is in its original condition.
  • 7. Are there any items that cannot be returned?
    A. Custom-made or personalized items, as well as final sale items, are not eligible for return. Refer to our return policy for specific details.
  • 8. Who pays for return shipping?
    A. For returns, the customer is responsible for return shipping.
  • 9. How long does it take to process a return and receive a refund?
    A. Once we receive your return, it typically takes 5-7 business days to process.
  • 1. How do you ensure the authenticity of your gemstones?
    A. All our gemstones are sourced from reputable suppliers and are verified by certified gemologists. Each purchase comes with a certificate of authenticity.
  • 2. Can I request an independent appraisal for my gemstone?
    A. Yes, you can request an independent appraisal. We recommend using a certified gemologist or a reputable appraisal service.
  • 3. Are your gemstones treated or enhanced?
    A. We disclose any treatments or enhancements applied to our gemstones. This information is included in the product description and certification.
  • 4. What certifications do your gemstones come with?
    A. Our gemstones come with certifications either free certification from authorized laboratories or IGI certification.
  • 5. What are the key factors that determine a gemstone's quality?
    A. The key factors are the Four Cs: Color, Clarity, Cut, and Carat weight. Each of these contributes to the overall quality and value of the gemstone.
  • 6. What is the difference between carat and size?
    A. Carat refers to the weight of the gemstone, not its size. Two gemstones of the same carat weight can appear different in size due to differences in density and cut.
  • 7. Are synthetic gemstones less valuable than natural ones?
    A. Generally, synthetic gemstones are less valuable than natural ones due to their abundance and the fact that they are lab-created. However, high-quality synthetic gemstones can still be quite beautiful and affordable. Help you stay with the trend.
  • 8. What is the difference between a natural and a treated gemstone?
    A. Natural gemstones are mined from the earth and may be untreated or treated to enhance their appearance. Treated gemstones have undergone procedures such as heat treatment, irradiation, or dyeing to improve color and clarity.
  • 9. How do I know if my gemstone has been treated?
    A. Lab certification from gemological institutions that can also indicate if a gemstone has been treated and specify the type of treatment.
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