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Shipping Policy - the basics
Welcome to Gemsvenue! We are committed to providing you with the highest quality gemstones, diamonds, jewelry, and home decor products. We aim to ensure that your shopping experience with us is seamless and satisfactory. Below you will find our detailed shipping policy.
Shipping Destinations
We are pleased to offer shipping to a variety of locations worldwide. If your country is not listed during checkout, please get in touch with our customer service team for assistance.
Processing Time
- Standard Orders: Orders are processed within 5-7 business days. Delivery times vary by destination.
- Custom Orders: Processing times for custom orders may vary.
Shipping Methods
We offer standard, expedited, and express shipping options. Specific carriers may include authentic and reputed logistic service provider.
Free Shipping
We offer free standard shipping on all orders.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided link.
Changing Address After Placing Order
You can contact our customer service to change the shipping address within 24 hours.
International Shipping
International orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the recipient. Please check with your local customs office for more information on applicable fees.
Lost or Damaged Items
We take great care in packaging your items to ensure they arrive safely. However, if your order arrives damaged or is lost in transit, please get in touch with our customer service team within 7 days of receiving your order. We will work with you to resolve the issue promptly.
Returns and Exchanges
For information on returns and exchanges, please refer to our [Return Policy]( Link ).
Contact Us
If you have any questions or need further assistance, please feel free to contact our customer service team at contact.gemsvenue@gmail.com or +91 8130585167
We are here to help!
Thank you for shopping with Gemsvenue. We appreciate your business and look forward to serving you again soon.